Privacy Policy

Effective Date: 8/1/2025

At FACTS – First Aid & CPR Training Services (“FACTS,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, or marketing tools.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and any other details you voluntarily provide when submitting a form or requesting information.

  • Scheduling Details: When booking a class or consultation, we may collect location, organization name, and service preferences.

  • Device and Usage Information: Through cookies and pixels, we collect non-personally identifiable data such as IP address, browser type, pages visited, and time spent on site.

2. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries or schedule training sessions

  • Provide requested services and follow up on appointments

  • Improve the functionality and performance of our website

  • Share important service updates or safety-related news

  • Analyze website traffic and marketing effectiveness using tools like Google Ads and Meta (Facebook) pixels

3. Marketing & Pixels

We may use marketing pixels (such as Google Ads, Facebook/Meta Pixel, or similar tools) to better understand how visitors interact with our website and to serve relevant ads to people who have shown interest in our services.

These pixels:

  • Do not collect personally identifiable information (PII) such as your name, email, or phone number.

  • Are used solely for internal marketing and ad performance measurement.

  • Do not share or sell your data to third-party advertisers.

  • Only track behavior anonymously (e.g., pages visited or buttons clicked).

You can adjust your browser settings to manage cookies or opt out of personalized ads through platforms like Google Ads Settings or the Digital Advertising Alliance.

4. Information We Will Never Share

FACTS will never sell, rent, or trade your personal information to third parties. We do not share your data with outside organizations for marketing purposes.

We may only disclose information if required by law (e.g., court order or subpoena), or if necessary to protect our rights and comply with legal obligations.

5. Your Rights and Choices

You have the right to:

  • Request access to your personal information

  • Ask us to update or correct your information

  • Opt out of receiving marketing messages

  • Request that we delete your data from our systems (where applicable)

To make any of these requests, please contact us at info@facts-fl.com.

6. Security

We take reasonable steps to protect your personal information using industry-standard security practices. However, no data transmission or storage can be guaranteed to be 100% secure.

7. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes to our practices or for legal and regulatory reasons. When we do, we will revise the "Effective Date" at the top of this page.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

FACTS – First Aid & CPR Training Services
Email: info@facts-fl.com
Phone: (863) 553-2287